General Terms and Conditions

Effective Date: 02/02/2026

Article 1 – Business Identity

• Trading Name: The Phone Lab
• Website: https://www.thephonelabs.com
• Business Address: Markt 32, 8820 Torhout, Belgium
• Email: info@thephonelabs.com
• Phone: +32 484 72 52 22
• VAT Number: BE1028254339

Article 2 – Applicability

• These terms and conditions apply to all products sold and services provided by The Phone Lab, whether purchased in-store or online where applicable.

Article 3 – Products and Services

• The Phone Lab offers mobile phone and computer accessories, device sales (where available), and in-store repair and diagnostic services.
• All product prices displayed on the website include VAT unless stated otherwise.

Article 4 – Payments

• Payments for in-store purchases are accepted using the available payment methods at our physical location.
• Online payments, where applicable, are processed securely through approved payment service providers.
• For online orders, the customer’s card will be debited immediately at the time the order is placed.

Article 5 – Right of Withdrawal (Products Only)

• Consumers have the right to withdraw from a product purchase within 14 days from the day of receipt, in accordance with EU consumer protection laws.
• This right applies to physical products only and does not apply to services that have already been performed.

Article 6 – Conditions During Withdrawal Period

• Returned products must be unused, in original condition, and in original packaging. Proof of purchase is required.
• Products that show signs of use or damage may be refused or partially refunded.

Article 7 – Return Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

Article 8 – Delivery

• Products are delivered to the address provided by the customer.
• Delivery times are indicative and may vary depending on the carrier.

Article 9 – Repairs and Services

• Repair and diagnostic services are non-refundable once performed.
• Any service warranty, if applicable, will be explained at the time of service.

Article 10 – Complaints

• Complaints must be submitted clearly and in writing to info@thephonelabs.com within a reasonable time after discovery of the issue.

Article 11 – Liability

• The Phone Lab is not liable for indirect or consequential damages unless required by mandatory law.

Article 12 – Governing Law

• These terms are governed by Belgian law.
• Any disputes shall be submitted to the competent courts of Belgium.

Article 13 – Statutory Warranty

• In accordance with Belgian and European consumer protection laws, all physical products sold by The Phone Lab are covered by a mandatory 2-year legal warranty from the date of delivery.
• This warranty covers any lack of conformity or manufacturing defects that occur during normal use.
• For any warranty claims, a valid proof of purchase must be presented.