General Terms and Conditions

Effective Date: 02/02/2026

Article 1 – Business Identity

Trading Name: The Phone Lab
Website: https://www.thephonelabs.com
Business Address: Markt 32, 8820 Torhout, Belgium
Email: info@thephonelabs.com
Phone: +32 484 72 52 22
VAT Number: BE1028254339

Article 2 – Applicability

These terms and conditions apply to all products sold and services provided
by The Phone Lab, whether purchased in-store or online where applicable.

Article 3 – Products and Services

The Phone Lab offers:

• Mobile phone and computer accessories
• Device sales (where available)
• In-store repair and diagnostic services

All product prices displayed on the website include VAT unless stated otherwise.

Article 4 – Payments

Payments for in-store purchases are accepted using the available payment
methods at our physical location.
Online payments, where applicable, are processed securely through approved
payment service providers.

Article 5 – Right of Withdrawal (Products Only)

Consumers have the right to withdraw from a product purchase within 14 days
from the day of receipt, in accordance with EU consumer protection laws.

This right applies to physical products only and does not apply to services
that have already been performed.

Article 6 – Conditions During Withdrawal Period

Returned products must be unused, in original condition, and in original
packaging. Proof of purchase is required.
Products that show signs of use or damage may be refused or partially refunded.

Article 7 – Return Costs

Customers are responsible for return shipping costs unless the product is
defective or incorrect.

Article 8 – Delivery

Products are delivered to the address provided by the customer.
Delivery times are indicative and may vary depending on the carrier.

Article 9 – Repairs and Services

Repair and diagnostic services are non-refundable once performed.
Any service warranty, if applicable, will be explained at the time of service.

Article 10 – Complaints

Complaints must be submitted clearly and in writing to:
info@thephonelabs.com
within a reasonable time after discovery of the issue.

Article 11 – Liability

The Phone Lab is not liable for indirect or consequential damages unless
required by mandatory law.

Article 12 – Governing Law

These terms are governed by Belgian law.
Any disputes shall be submitted to the competent courts of Belgium.