Return & Refund Policy

Effective Date:02/02/2026

The Phone Lab is committed to providing quality products and services.
This policy applies to purchases made in-store and online where applicable.

1. Returns (Products Only)
   Customers have the right to return eligible products within 14 calendar days
   from the date of purchase, in accordance with EU consumer protection laws.

To be eligible for a return:

• The item must be unused and in original condition
• The item must be in original packaging
• Proof of purchase is required

1. Refunds
   Once the returned item is received and inspected, we will notify you of the
   approval or rejection of your refund.
   Approved refunds will be processed to the original payment method within
   5–10 business days, depending on the payment provider.
2. Return Shipping
   Customers are responsible for return shipping costs unless the item is
   defective or incorrect.
3. Non-Returnable Items
   The following items are not eligible for return:

• Personalized or custom-ordered products
• Electronics with broken or removed security seals
• Software, digital products, or downloads
• Devices damaged after purchase

1. Repair Services
   Repair and diagnostic services are non-refundable once the service has been
   performed. Warranty on repairs, if applicable, will be explained at the time
   of service.
2. In-Store Purchases
   For in-store purchases, returns and refunds are handled directly at our store
   location in accordance with this policy.
3. Contact Information
   For any questions regarding returns or refunds, please contact us:

The Phone Lab
Website: https://thephonelabs.com
Email: info@thephonelabs.com
Phone:0484725222
Address:Markt 32,8820,Torhout,Belgium